Luxury Complaint Handling

US$300.00

How to Transform Service Failures into Trust, Loyalty and Reputation

How to Transform Service Failures into Trust, Loyalty and Reputation

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In luxury, a complaint is never about the “issue.” It is about how the issue made the client feel. While we design for excellence, we must prepare for imperfection, and respond with precision, confidence, and humanity.

This masterclass includes : Recovery Language Guide (“Signature Phrases”): 10 powerful recovery phrases, 10 phrases to eliminate, 5 reframing examples. 

START DATE
Spring 2026
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    1. Why Complaints in Luxury Are Different

    2. What Clients Actually Need

    1. Design the Journey to Reduce Failures

    2. Anticipate Risks

    3. Build Processes for Difficult Situations

    1. Why what you say saves or breaks the day

    2. Use empowered lanaugage

    3. Dos and Donts in communication

    4. What to avoid at all costs

    1. Rules of Compensation

    1. How to avoid recurring complaints. 

LANGUAGE
English
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FREQUENCY
1 Session
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MODE OF LEARNING
Live Online
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DURATION
2 Hours
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FACULTY
Natalia Jaramillo
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TUITION FEE
300 $

What you’ll Learn

    • De-escalate emotionally charged situations

    1. How intentional brand identity, cultural relevance, and storytelling are translated into the journey, ensuring the brand stands apart in substance, not aesthetics, and becomes unmistakably different in how it thinks, behaves, and delivers.