YOUR MONTHLY DOSE OF THE SECRETS BEHIND THE LUXURY WORLD
The Luxury Hour
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The Luxury Hour is your monthly rendez-vous with the minds shaping the next chapter of luxury. Step inside the conversation as we unveil stories, ideas and strategies that redefine what excellence means today.
Here, we don’t talk about luxury we decode it.
We explore the invisible architecture behind timeless brands, cultural intelligence and human experiences that resonate beyond trends.
Whether you’re a founder, creative, or leader in transformation, The Luxury Hour offers more than insights. It’s an invitation to think differently, to elevate and to belong to the global dialogue of modern luxury.
Monthly conversations shaping the future of luxury
Next talks
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The loyalty illusion
WED 12 NOVEMBER 7:00-8:00PM
40% of satisfied customers never come back. Why Satisfaction Is No Longer Enough? Because satisfaction is not loyalty and in luxury, that distinction changes everything. -
Mastering the art of service excellence
WED 17 DECEMBER 7:00-8:00PM
70% of customers who complain will return if their issue is resolved well but 95% will return if they feel heard, respected and cared for.
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Artification: elevating service into an artform
WED 28 JANUARY 7:00-8:00PM
Guests are 3.5x more likely to describe a luxury experience as “memorable” when it contains symbolic gestures or rituals designed with emotional intention.
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From storytelling to storydoing to storybeing
WED 25 FEBRURAY 7:00-8:00PM
82% of customers say they trust brands that “do what they say” over those that merely “say the right things.” -
When luxury hurts: the hidden cost of a beautiful but broken experience
MARCH 2026
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Marketing brought them in, experience made them leave
APRIL 2026