WED 26 AUGUST 7:00-8:00PM KSA
A curated live talk exploring how luxury brands fail not by lack of effort, but by unseen experience gaps and how a structured CX Gap Analysis enables leaders to diagnose, prioritize, and systematically repair broken journeys with precision and accountability.
How to Identify, Prioritize, and Repair Experience Gaps
Luxury doesn’t fail because of lack of effort it fails because brands don’t see where the experience breaks. Many luxury brands believe they deliver exceptional experiences, yet clients experience inconsistency, friction, emotional disconnect, and broken promises. The problem is rarely intention. The problem is blind spots.
This session introduces a structured CX Gap Analysis using the 5 Service Gap Model, helping leaders identify where experience breaks, why it breaks, and how to fix it, systemically, not cosmetically. Instead of guessing, reacting, or over-investing in the wrong areas, participants will learn how to diagnose root causes, prioritize impact, and repair luxury journeys with precision and accountability.
WED 26 AUGUST 7:00-8:00PM KSA
A curated live talk exploring how luxury brands fail not by lack of effort, but by unseen experience gaps and how a structured CX Gap Analysis enables leaders to diagnose, prioritize, and systematically repair broken journeys with precision and accountability.
How to Identify, Prioritize, and Repair Experience Gaps
Luxury doesn’t fail because of lack of effort it fails because brands don’t see where the experience breaks. Many luxury brands believe they deliver exceptional experiences, yet clients experience inconsistency, friction, emotional disconnect, and broken promises. The problem is rarely intention. The problem is blind spots.
This session introduces a structured CX Gap Analysis using the 5 Service Gap Model, helping leaders identify where experience breaks, why it breaks, and how to fix it, systemically, not cosmetically. Instead of guessing, reacting, or over-investing in the wrong areas, participants will learn how to diagnose root causes, prioritize impact, and repair luxury journeys with precision and accountability.
