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The Luxury hour: Employees also have an Experience

US$65.00

WED 24 JUNE 7:00-8:00PM KSA

A curated live talk examining how employee experience functions as the hidden engine behind customer experience and why luxury brands fail at delivery when this system breaks down.

Companies with highly engaged employees outperform competitors by 147% in earnings per share.
(Source: Gallup).

The CX Engine Behind Exceptional Luxury: You cannot deliver exceptional customer experience with a broken employee experience. Luxury brands obsess over clients, yet often neglect the very people responsible for delivering the experience. From recruitment to onboarding, training, incentives, tools, and recognition, employee experience defines how consistent, authentic, and emotionally intelligent the customer journey will be. This session reframes Employee Experience as a strategic CX system, not an HR initiative.

WED 24 JUNE 7:00-8:00PM KSA

A curated live talk examining how employee experience functions as the hidden engine behind customer experience and why luxury brands fail at delivery when this system breaks down.

Companies with highly engaged employees outperform competitors by 147% in earnings per share.
(Source: Gallup).

The CX Engine Behind Exceptional Luxury: You cannot deliver exceptional customer experience with a broken employee experience. Luxury brands obsess over clients, yet often neglect the very people responsible for delivering the experience. From recruitment to onboarding, training, incentives, tools, and recognition, employee experience defines how consistent, authentic, and emotionally intelligent the customer journey will be. This session reframes Employee Experience as a strategic CX system, not an HR initiative.

DATE
Wednesday, June 24
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TIME
 7:00 PM (GMT+3 – Riyadh
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DURATION
60 minutes
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FORMAT
Live Online
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ACCESS
Paid access · Limited spots
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LANGUAGE
English
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SERIES
The Luxury Hour
Curated by Natalia Jaramillo



What This Session Explores

  • You’ll understand how recruitment, onboarding, training, incentives, and tools translate into real customer moments, either elevating or damaging the brand.

  • We’ll explore how to design employee journeys with the same intentionality as customer journeys, creating alignment, accountability, pride, and excellence.

  • You’ll learn how to structure systems that empower employees to deliver emotionally intelligent, culturally coherent, and commercially effective luxury experiences.